Business information
The daydream cult
Eef Van de Plas
Boogschuttersstraat 57
3001 Heverlee
Belgium
hello@thedaydreamcult.be
+ 32 485 40 34 80
Company registration number: 0640.951.056
Article 1: General provisions
The e-commerce website of the daydream cult, a sole proprietorship with its registered office at Boogschuttersstraat 57, 3001 Heverlee, Belgium, 0640.951.056, provides its customers with the option of buying products from its webshop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of www.thedaydreamcult.be, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Eef Van de Plas.
Article 2: Price
All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.
Any shipping, reservation or administration fees that are charged must be specified separately.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 3: Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for the daydream cult. With respect to the accuracy and completeness of the provided information, the daydream cult is solely bound to obligation of means. The daydream cult is in no way liable in event of obvious material or printing errors.
If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
The product selection is valid while stocks last and may at any time be changed or withdrawn by the daydream cult. The daydream cult cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
Articles can be selected for purchase through the shop section by clicking the “add to cart” button. The Customer can review their cart, shipping options and shipping costs before proceeding to the checkout section. In the checkout section the Customer can fill out the address form and select their preferred method of payment as well as their preferred method of shipping. After agreeing with the terms and conditions and the privacy policy, the Customer is able to place the order.
The Customer may choose between the following payment methods:
- by Bancontact
- by iDEAL
- by PayPal
- by credit card
- by Apple Pay
The daydream cult is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.
Article 5: Delivery and execution of the agreement
Articles ordered via this webshop will be delivered in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Delivery occurs by at home delivery (PostNL).
Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to the daydream cult.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by the daydream cult.
The item(s) will be send to you as soon as possible. A track and trace code will be provided so you can keep track of your delivery. The daydream cult isn’t responsible for delays by the courier service. If you have any questions, please contact us by sending an email at hello@thedaydreamcult.be or by sending us a text message or message through WhatsApp (+ 32 485 40 34 80) and we’ll get back to you as soon as possible.
Belgium
〰 home delivery: € 5,95
〰 F R E E shipping on all orders over € 49,90
〰 estimated delivery time: 1-2 business days
The Netherlands
〰 home delivery: € 6,95
〰 F R E E shipping on all orders over € 59,90
〰 estimated delivery time: 1-2 business days
Germany
〰 home delivery: € 6,95
〰 F R E E shipping on all orders over € 59,90
〰 estimated delivery time: 2-3 business days
France
〰 home delivery: € 7,95
〰 F R E E shipping on all orders over € 99,90
〰 estimated delivery time: 2-3 business days
Luxembourg
〰 home delivery: € 7,95
〰 F R E E shipping on all orders over € 99,90
〰 estimated delivery time: 2-3 business days
Other EU countries (Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden).
〰 home delivery: € 14,95
〰 F R E E shipping on all orders over € 149,90.
〰 estimated delivery time depends on the country of destination and varies between 3-9 business days
Article 6: Retention of title
Delivered articles remain the exclusive property of the daydream cult until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to the daydream cult, e.g. to anyone who would attempt to seize articles that are not fully paid for.
Article 7: Right of withdrawal
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from the daydream cult.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify the daydream cult (Boogschuttersstraat 57, 3001 Heverlee, Belgium, +32 485 40 34 80, hello@thedaydreamcult.be) in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify the daydream cult of their decision to withdraw from the agreement to send back or hand over the goods to the daydream cult, Boogschuttersstraat 57, 3001 Heverlee, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer.
If the returned product is reduced in value in any way, the daydream cult is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, the daydream cult shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that the daydream cult was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, the daydream cult may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by the daydream cult will not be refunded.
The daydream cult shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
If the right of withdrawal does not apply, state the reasons as based on the following categories:
The Customer may not exercise the right of withdrawal for:
- the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
- the delivery of sealed goods that are not suitable for return due to reasons of health or hygiene protection and where the seal has been broken after delivery.
Article 8: Guarantee
The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.
To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.
For articles purchased online and are delivered to the home of the Customer, the Customer must contact the the daydream cult customer service and to return the product at their own expense to the daydream cult.
Upon detection of a deficiency, the Customer must inform the daydream cult as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.
The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.
Article 9: Customer service
The daydream cult customer service can be reached at phone number +32 485 40 34 80, via e-mail at hello@thedaydreamcult.be or by mail at the following address Boogschuttersstraat 57, 3001 Heverlee, Belgium. Any complaints can be made through the aforementioned customer services contact methods.
Article 10: Penalties for non-payment
Without prejudice to the exercise of any other rights that the daydream cult is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.
Without prejudice to the foregoing, the daydream cult is entitled to take back the unpaid or incompletely paid for articles.
Article 11: Privacy
The responsible party for processing personal data, the daydream cult respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018.
The personal data you share with us is used only for the following purposes: the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purpose. The legal bases are the legal bases on which we process the data, i.e. performance of the contract, consent, compliance with legal and regulatory obligations and/or the legitimate interest of the company.
You have a statutory right to access, correct, supplement or remove your personal data. In a number of cases listed in the GDPR, you may also ask us to limit the processing of your personal data. You have the right to object to the processing of your Personal Data if you have serious and legitimate reasons that exceed our need to process your data. You have the right to request your Personal Data in digital and readable form and/or to have them transferred to another service provider of your choice. Insofar as our processing is based on your prior consent, you have the right to revoke that consent at any time.
In the case when information is used for direct marketing purposes, you may preclude the use of your information for direct marketing purposes at no cost to yourself.
To exercise your rights you can always contact us in the aforementioned manner at the daydream cult, Boogschuttersstraat 57, 3001 Heverlee, Belgium or hello@thedaydreamcult.be.
We treat your information as confidential and shall not communicate, rent or sell it to third parties.
For more information, see our Privacy Policy.
Article 12: Use of cookies
Our website uses cookies and similar technologies. This helps us to provide you with a better experience when you visit our website and also allows us to optimise our website. Without your prior consent, we only place those purely functional cookies that are necessary for the proper functioning of our website. For all other cookies, we ask for your prior consent.
For an overview of all cookies that our website places on your device, please refer to our Cookie Policy.
On your first visit to our Website, you will be asked to accept our cookies. You can manage your choices at any time afterwards.
You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive. To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.
Article 13: Invalidation – non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by the daydream cult to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 14: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of the daydream cult. In case of inconsistencies, the present Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 16: Applicable law – jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Leuven district have jurisdiction in the case of any disputes.